CUSTOMER SERVICE

We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at attireum@gmail.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 200 characters.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID. • You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

No. You will only receive the exact amount paid for the product.

You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email

• You can apply for an exchange for your order within 30 days after an order has been delivered. We have a reverse pick up facility for most pin codes. • Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app. • If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number (022 48900148) or email us on attireum@gmail.com • Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested. • To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The Souled Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply

No, COD will not be applicable on certain pincodes